Refund and digital delivery

This policy explains how an ebook reaches you, and when you can get your money back. It applies to purchases made directly from Siraj. Purchases made on Kindle, Kobo, Google Play Books or Apple Books are also governed by that platform's refund process.

1. How delivery works

Direct orders are delivered digitally, usually within minutes of payment clearing. You receive a download link and, for institutional purchases, a redemption code mapped to each reader. There is no physical shipment, no courier and no delivery charge, because we do not sell printed books.

If the delivery email has not arrived within 30 minutes, check the spam folder and then write to us with the order reference. We will re-send or re-issue it the same working day.

2. Formats and devices

Titles are produced as EPUB: reflowable for text-led books, fixed layout where illustrations carry the page. Direct purchases also include a PDF companion. Kindle, Kobo, Google Play Books and Apple Books each convert or deliver the file in their own way, and readers open it in their app or device.

Check the device and app you intend to read on before buying. A file that will not open on a device you own is a delivery problem we will fix, not a reason to lose your money.

3. When you get a refund

• The file is corrupted, incomplete or will not open, and a replacement copy does not fix it.
• You were charged twice, or charged an amount different from the price shown at checkout.
• The order was never delivered and we cannot deliver it after a reasonable attempt.
• The book is materially different from its description (wrong title, wrong author, missing substantial content) and you tell us within 7 days of purchase.
• The law requires it. Nothing in this policy removes a right you have under the Consumer Protection Act, 2019.

Approved refunds are made to the original payment method within 7 to 10 working days of approval. Bank processing time is outside our control.

4. When a refund is not available

• You changed your mind after the file was delivered and opened.
• You bought on a platform and want to bypass that platform's refund window; we will help you raise it there, but we cannot override their rules.
• The complaint is about a device or app that does not support EPUB, where the title page already said the format.
• You are asking about a purchase made from someone else, or a copy that was not bought from us or an authorised platform.

5. How to ask

Write to rights@sirajebookspublications.com with the subject "Refund", and include the order reference, the platform or store, the date and amount, the email used at checkout, and what went wrong. Screenshots help.

We acknowledge within 3 working days and decide within 7. If we need the file or a screenshot to test the problem, we will ask once, plainly.

If you have raised a chargeback with your bank instead, tell us anyway: a chargeback without a prior complaint usually takes longer for everyone.

6. Invoices and GST

Every direct order carries a GST invoice showing the HSN or SAC code and the rate applied. If the invoice has the wrong name, address or GSTIN, tell us within 30 days and we will issue a corrected document. Digital purchases are licensed to the buyer, not transferred in ownership, and the invoice will say so.

7. Institutional orders

Institutional purchases are made to order against a purchase order and are governed by the terms on that order, including any licence period, seat or copy count, and replacement of unusable access codes. Refunds on institutional orders are handled under those terms rather than this policy.